Terms of Service
For subscriptions to the LabFormulate platform.
1. The service
LabFormulate provides a private cosmetics manufacturing ERP environment and an integrated online shopfront for an annual fee, under the package you select (Starter, Professional or Enterprise). The scope of each package — user limits, domains, support level — is shown on the pricing page of this site.
2. Your responsibilities
You are responsible for the data you enter, for your users' accounts, and for keeping access credentials confidential. You may not use the service to process unlawful content or to attempt to access other customers' environments.
3. Data and backups
We run automated backups of your environment. Backups are a service feature, not a substitute for your own diligence. On request at the end of a subscription we provide an extract of your database.
4. Payment and renewals
Subscriptions are billed annually in advance. You will be notified before renewal. Fees for the current period are non-refundable unless required by law.
5. Suspension and cancellation
Either party may end a subscription at the end of a paid period. We may suspend a service element that materially breaches these terms after written notice. A cancelled environment is kept read-only for 30 days and then decommissioned.
6. Liability and availability
The platform is provided with commercially reasonable care. We do not accept liability for indirect or consequential loss described by applicable law. Planned maintenance is announced in advance.
7. Contact
For questions about these terms: sales@gobiolabs.beauty.